Oracle Eloqua – Marketing Automation Review | Part 1

As a result of this blog post, you will gain a better understanding of how Oracle Eloqua works as well as what some of its advantages and disadvantages are.

Oracle Eloqua

Having worked on Eloqua for over 4 years now, I hope my experience with the tool will help you better understand it. Moreover, I am an Oracle Eloqua CX Marketing 2020 Certified Implementation Specialist. 

I would like to clarify that Oracle Eloqua is a Marketing Automation tool and not a CRM. Often, people claim Oracle Eloqua is a CRM tool, but it is not.

Around 25+ of my colleagues are responsible for creating and writing emails directly on Eloqua, which I think is a very good point. Our team is responsible for segmenting, grouping, and sending B2B/B2C emails to the right people. Email communication is handled entirely through Eloqua, including transactional and marketing emails. Day-to-day, we do a lot of stuff using Eloqua, including a lot of automation and reporting. In the upcoming blog post, I will describe it in more detail. Some features on Eloqua are extra cost features, so we do not use them.

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Email Campaigns | Oracle Eloqua Series | Part 2

The main reason you go with Eloqua is Email Campaigns which is obvious. A campaign allows you to give your contacts an engaging, personalized, and unique experience. In this post, we’ll see different types of Email Campaigns and what kinds of scenarios you can play around with on Eloqua.

You need to keep the following things in place before sending an email:

  • Email:
    • Header
    • Email Body
    • Footer
  • Email is associated with the following:
    • Email Preference Center: To allow the user to provide more preferences to get their interest, country, and so on.
    • Newsletter Unsubscribe: This is a mandate by default for all newsletters.
    • Email Group: To define to which group the user will be unsubscribed. With email groups, you can classify emails for different audiences and allow subscribers and unsubscribers within those specific newsletters, or you can use it for different brands. This has to be used very carefully. If I unsubscribe from one brand I should still receive an email from other brands from the same Eloqua instance. We have a proper strategy in place defining when and in what case we need to define an email group. If you are going to start working on Eloqua then you need to define the ground rules of creating an Email Group in the beginning. Email groups can also be helpful to create reports.
    • Segment – To define to which audience this email should reach. Segmentation is a very important topic and needs a detailed understanding of how you can make use of your data to properly define the segments. Our email campaign requirements dictate the types of segments we create for different audiences. In order to send an email campaign, it is necessary to determine what the requirements are ahead of time. For example, we create a specific segment to send a monthly newsletter to a certain audience, the different segments for sending an email based on user interest, and so on. Recommend you to go through the Eloqua guide for segmentation and if you have any queries you can reach out to me.
      If you are already familiar with segmentation on Mailchimp then you can easily understand this on Eloqua but one thing to keep in mind here is that Mailchimp allows you to store the same email address in multiple audiences while on Eloqua it doesn’t work that way. In Eloqua, an Email Address is a unique identifier for each contact. And you create segments based on your user data and to which brand (Email Group) they are subscribed.
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